FAQs

****Providing an email address when submitting a request will help prevent delays by allowing the electronic release of responsive documents.****

All information you provide related to this request is considered public.

Please do not include personal information such as date of birth, social security number, license plate number, or driver's license number.

If you don't know the name of the record(s) you are requesting, describe the information you believe is contained within the document(s).

When making a request, look to see if the yellow bar with a link pops up at the bottom of the "Request a Public Record" box. If it does, click the link to see if your record is already available for you to view. 

How can I make a public records request?

We recommend using this online public portal to submit a request for information. This will allow you to track and monitor the status of your request, and receive most documents in response to your request.

How long will it take before I get a response?

The Public Information Act requires that the City of Keene respond "promptly" and "without delay." The City will contact you within 10 business days from receipt of your request.

How much does it cost to make a Public Information Request?

There is no initial cost to submit a public information request. If there is a cost associated with your request, you will receive a notification of the estimated cost in writing.

Can the fees be waived?

The City of Keene does not waive fees associated with public information requests. 

How do I obtain a crash/accident report?

You may obtain a copy of a Texas Peace Officer's Crash Report (CR-3) (regular or certified) after seven to ten days by using the Texas Department of Transportation Crash Report Online Purchase System at https://cris.dot.state.tx.us/public/Purchase. Customers using the online system receive their report(s) immediately if the report is available for purchase.